Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Information You Provide: When you contact us, schedule an appointment, or complete forms, we may collect your name, email address, phone number, and any other information you voluntarily share.
• ‍Automatically Collected Information: When you visit our website, we may collect data such as your IP address, browser type, operating system, and pages you view, typically through cookies or analytics tools.

2. How We Use Your Information

Your information is used to:

• Respond to inquiries and schedule appointments.
• Provide therapy services.
• Improve the website and user experience.
• Comply with legal and regulatory obligations.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. How We Protect Your Information

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure data storage and encrypted communication where applicable.
• Regular review of security protocols and data handling practices.

4. Sharing of Information

Your information may be shared only in the following circumstances:

• With Your Consent: When you explicitly agree to share information.
• Legal Requirements: If required by law or if there is a risk of harm to you or others.
• Service Providers: To third-party providers who assist in website hosting or other essential services, provided they are bound by confidentiality agreements.

5. Protected Health Information

Health information collected in the context of a therapist-client relationship is protected under the Health Insurance Portability and Accountability Act (HIPAA) and California's Confidentiality of Medical Information Act (CMIA). This information is governed by our Notice of Privacy Practices, which is provided separately during the intake process.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Information related to therapy services is retained in accordance with California licensing board requirements and HIPAA regulations.

7. Cookies and Tracking Technologies

We may use cookies to enhance your browsing experience. You can adjust your browser settings to refuse cookies, but doing so may limit some website functionality. We partner with Microsoft Clarity to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve our services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of services and online activity. Additionally, we use this information for site optimization and fraud/security purposes. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites. Please review their policies before engaging with them.

9. Your Rights

Depending on your location, you may have rights regarding your personal data, such as:

• Accessing the information we hold about you.
• Requesting corrections to inaccurate information.
• Requesting deletion of your data, subject to legal or contractual obligations.

To exercise these rights, please contact us using the details below.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The Effective Date at the top of this page will indicate the most recent update.

11. Contact Information

For questions about this Privacy Policy or to exercise your rights, please contact us at:
stephanie@spaciouspsychotherapy.com